Frequently Asked Questions

General Questions

I found the same product you’re selling cheaper in another site. Would you give me a price match?

We do offer price matches under certain criteria. We do not price match with Amazon or eBay. Also, we cannot price match other vendors that require a customer to have an account to purchase with them or pay for shipping. There are other conditions that may render a price match impossible. A price match must be approved by a Customer Agent Supervisor or Senior Agent..

The product I want has changed in price. Can I get it for the same price I paid for it last time?

We do not give rain checks for coupons, sales, old pricing, etc. All of our prices are subject to change at any time.

The product I want to purchase is currently “Out of Stock”. Do you know when it’s coming back?

Unfortunately, we do not have an exact date on when a product is going to be back in stock. We can suggest / provide you same molecular formula product of other brand However, you can always provide your email address to be notified when the product is available. Note that providing your email address for out of stock products will not register you for our promotional emails.

How quickly will my email or voicemail be answered?

Please refer Escalation metrics on support page

Why do I have to purchase an ice cooler?

Some products require refrigeration. A cooler and ice pack are needed during shipping to guarantee their integrity. Removing those from your order, however, may cause one or more of your items to lose its integrity. By removing the ice cooler and ice pack, you, as our customer, undertake the responsibility for the product’s state upon arrival.

Do you manufacture your products in your facilities?

No we do not manufacture as on date www. is authentic Supplement Store in USA & Canada for Whey Protein, Health, Nutrition& Body building

Rewards and Coupons

How many accounts can I have?

We only allow one account per household.

How do I use my points?

You can redeem only 10% of rewards of Kart Value.

You can apply your points during checkout in the Billing & Payment tab. Simply select the amount of Dollar points you wish to use and click APPLY. To remove points applied to an order, click on the X to their left. If it is your first time using your rewards, you will need to accumulate $50 worth of purchases to unlock your rewards. This could be one order of $50 or several smaller orders that reach the total of $50.

Points acquired through purchases will appear as pending in your account after the order is submitted. They will show up as completed and ready to use 30 days after the order’s delivery date. Unused points will expire 12 months after they show up as "completed".

Can I add points to my account from orders placed outside of my account?

Only orders placed while logged in can qualify for rewards. Any order placed outside of this account or before the creation of the account cannot be retroactively added.

Referrals and affiliate points also gets accumulated in your account automatically

What is a Referral Code and how do I use it?

A Referral Code is a unique code that you can share with your friends and family. Once your friend completes an order using your Referral code link while signed into their own respective account, you'll earn. For more information visit our referral policy page

Points acquired through referrals will appear as pending in your account after your friend’s order is submitted. They will show up as completed and ready to use 30 days after your friend’s order delivery date. Unused points will expire 12 months after they show as "complete."

What brands are included when using coupons with manufacturer restrictions?

Coupons can be used to purchase all brands

You can redeem only 10% of rewards of Kart Value.

What is coupon policy?

If you wish to apply a valid coupon to an eligible purchase, please consult our comprehensive coupon policy page for any questions you may have.

What’s the difference between Coupon Codes and Promotions?

A coupon code discounts particular items and can be used together with other coupon codes. A promotion discounts the order total and it’s not combinable with other promotions or coupon codes. If you have already applied coupons and want to apply a promotion, you would need to remove the coupons first by clicking the X to the right of the coupon name.

In coupons and promotions disclaimers, what does “When Applicable” mean?

Certain codes cannot be used in conjunction with one another. As a general rule, coupon codes that are deducted from your subtotal will not be applied with another discount code. Codes that target only certain brands, products, etc. can usually be used in conjunction with similar coupon codes

Billing and Shipping

What payment methods do you accept?

We accept all major credit cards and Paypal.

I was placing an order and got a "Merchant Override Decline" error after submitting it. What does that mean?

A Merchant Override Decline error means that our credit card processor found an issue with your credit card. The issue could be that the zip code you entered doesn’t match the zip code registered to your credit card, or that the CVV code entered is incorrect. Please revise the full billing address and CVV, and try again.

You could also get a "Credit Floor" error, which means that there are not enough funds in your credit card to cover the purchase.

An error of "Do Not Honor" means that you need to contact your credit card issuer, or you have provided us incorrect credit information.

If you get "Orbital Gateway Error", it means that the billing or shipping address you entered exceeds the character limit accepted by our credit card processor. Please revise the address and try again.

There are several other errors that our credit card processor might display. If you have questions, you can contact our Customer Happiness team at, Monday through Saturday from 9am to 5.30pm EST.

Do I have to be home to receive my package?

Only if an order is over $500, in which case UPS requires a signature.

How long will it take for me to receive my package?

This would depend on the shipping method selected.

Can I pick up my order instead of having it shipped?

We deliver it at your doorstep and don’t have pickup policy as of now

What happens if my order is shipped to an incorrect address?

Orders that are placed online cannot be replaced or refunded if an incorrect shipping address is listed. Each order concludes with an order confirmation page and email detailing the shipping and billing information. You will be required to place a new order to be shipped to the correct address. If the incorrect order is shipped back to us, a refund or reshipment can be done.

Can I pay one order with multiple credit cards?

Unfortunately at the moment, our systems do not allow for the use of multiple credit cards on a single order. You must pay the order with one credit card.